RETURNS & SHIPPING POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging and will need the receipt or proof of purchase. You may also incur a 10% restocking charge.
To start a return, you can contact us at email@example.com. If your return is accepted, Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned for example;
Opened and used products purchased from us, and must be in the original condition.
Custom products (such as special orders or personalized items),
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Create a booking for a site survey today
Interested in getting an accurate quotation? Fill in your details below and we can arrange a site visit. Our Hetas and Gas Safe registered installers will evaluate your fireplace and chimney and will then send you a quotation with different options to choose from. Don't worry if you're still not sure what you want to get, the installers will be able to show you different designs and style fireplaces you can choose from.